FREQUENTLY ASKED QUESTIONS

 Q: What information do I need to provide for placing an order?
A: Customers are responsible for providing accurate and complete shipping information which includes the following:

• Customer Phone number
• Recipients Name
• Company Name & Contact (If Applicable)
• House Number and/or Name
• Full Postal Address
• Suite, Flat or Apartment number ( If applicable)
• Correct Postal Code

Please Note: No Gifts will be shipped to a PO Box address.

Q: OK I'd like to place an order, how do I pay?
A:We accept all best known cards including Visa, Mastercard, Visa Delta, Switch, Solo and other cards. We use Paypal as our payment processor, so if you have a Paypal account you can pay with that also. Don't worry if you do not have a Paypal account, you can simply pay with your card. All prices quoted are in GBP Sterling, and your credit/debit card will be charged in GBP Sterling. We also accept Postal orders and Cheques. We will deliver upon receipt of a postal order and 6 days after receiveing a cheque.


Q: How do I place a Custom Basket order?
A: To customise a basket to fit your specific needs please call us on 01493 781686 and we will be glad to assist you.

Q: What shipping company do you use to deliver the orders?
A: All orders will normally be shipped safely using Parcelforce 24.

Q: How soon will my order be processed and shipped out?
A: Routine orders can be processed within 24-48 hours. Any orders placed on Friday, on holidays or over the weekend will not be processed until Monday or our next opening business day.

Q: What if the item I have ordered is out of stock?
A: Although we do keep stock of items, occasionally items become out of stock or out of season. In these rare case we will substitute the ordered item for another of equal or greater value.

Q: How will my basket be wrapped and presented?
A: Every basket is lovingly and profesionally wrapped in coloured, celebration or clear cellophane, both hygienic and attractive, finished off with a matching contoured ribbon, handtied organza bow, artificial flowers or arrangement dependant on occasion etc.

Q: What happens if a basket, hamper or gift is damaged or broken?
A: 100% satisfied customers is what 'The Fruity One' strives for. We will refund or replace your basket if your product arrives damaged or because you received an incorrect item. Please do not sign for an obviously damaged package. Please call or email us within 24 hours of receiving your merchandise if there are any problems. Please email us with a detailed explanation of the problem.

Items that will be returned should be shipped back in it’s original container, wrapping and box with all items included. Customers will be given a confirmation and a authorised returns number. The URN should be displayed in big bold letters on the outside of your return box. No packages will be accepted without this URN displayed.

Q: Can a message be sent with my gift?
A: All baskets are sent with a personalised message from you on an appropriate Occasions or Sentiments Gift Card. Please include your message in the designated area and your gift will be delivered with a gift card.

Q: What if I need to cancel or change my order?
A: Once your order has been shipped we are not in a position to cancel the order.